Shipping Policy

At Work & Chill, we strive to process and ship every order as efficiently as possible. However, all processing, shipping, and delivery timeframes are estimates and may vary depending on product availability, operational volume, carrier operations, or external factors.

Processing and Delivery Times

Once payment has been confirmed, the order enters our system for validation, preparation, and processing.

Standard Shipping

Orders placed with Standard Shipping have an estimated processing and delivery timeframe of 15 to 20 business days.

This timeframe includes order validation, product preparation, packaging, shipping label creation, carrier pickup, and transit to the delivery address.

Express Shipping

Customers who require faster delivery may select and pay for Express Shipping, when available.

Orders placed with Express Shipping have an estimated processing and delivery timeframe of 2 to 12 business days.

Express Shipping is subject to product availability, destination, carrier coverage, operational capacity, and confirmation by Work & Chill. Paying for Express Shipping does not guarantee delivery on a specific date.

All shipping and delivery timeframes are estimates and may be affected by circumstances beyond Work & Chill’s control.

Shipping Within Mexico

Orders placed through the Mexico online store are delivered exclusively within Mexican territory.

Shipping costs are calculated once the delivery address is entered and may vary depending on the destination, service coverage, shipping method, and available carrier.

Order Information

Customers are responsible for carefully reviewing all information before completing their purchase, including their name, phone number, email address, delivery address, product, size, color, and quantity.

Once an order has been confirmed, it cannot be canceled or modified.

Work & Chill will not be responsible for delays, failed deliveries, returned packages, or additional costs resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Responsibility

Once an order has been handed over to the carrier with a valid tracking number, transportation and delivery will be handled by the corresponding shipping company.

Work & Chill will not be responsible for delays caused by the carrier, weather conditions, holidays, extended delivery areas, high shipping volumes, force majeure events, or any other circumstances beyond our control.

If the carrier confirms that the package was delivered to the address provided at the time of purchase, Work & Chill will not be responsible for packages that are lost, stolen, misplaced, removed, damaged, or incorrectly handled after delivery.

Returned Packages or Shipping Issues

If a package is returned due to an incorrect or incomplete address, recipient absence, refusal of delivery, failure to collect the package, or inability to complete delivery, the customer will be responsible for covering any costs required to reship the order.

Original shipping charges are non-refundable.

In the event of a delay, lost package, or other shipping-related issue, Work & Chill may assist the customer by opening an investigation or claim with the corresponding carrier. Any replacement or resolution will be subject to the carrier’s final determination.

Urgent Deliveries

If a customer requires a faster delivery option or would like to confirm Express Shipping availability before placing an order, they may contact Customer Service at +52 477 881 0222 or email envios@workandchill.com.

Express and urgent delivery options may involve additional charges and are subject to product availability, carrier coverage, destination, and operational capacity.

Acceptance

By placing an order, the customer confirms that they have read, understood, and agreed to this Shipping Policy.