DELIVERY POLICY

The estimated delivery time is 2–10 business days.

All delivery times are estimates only and may vary depending on product availability, courier performance, customs procedures, and other factors outside of Work & Chill’s control. If we are unable to deliver your order within the estimated timeframe, we will notify you as soon as possible to resolve the issue.

Once the order is placed, you will receive a confirmation email with the details of your purchase. Please verify all delivery information before completing payment, as orders cannot be modified once confirmed.

All orders are shipped from Mexico and processed based on item availability.
Shipping costs are calculated upon entering the delivery address and vary according to the destination country.

Customs and Import Duties

Any import duties, taxes, or customs charges applied in the destination country are the sole responsibility of the customer and must be paid directly upon delivery. Work & Chill has no control over these charges.

Responsibility for Delivery

• Once the courier confirms successful delivery to the address provided by the customer, responsibility for the package passes to the customer.

• Work & Chill is not responsible for packages that are lost, stolen, or delivered to incorrect addresses provided by the customer.

• Work & Chill is not responsible for shipping delays caused by customs, weather conditions, strikes, or any other events beyond our control.

Lost, Missing, or Stolen Packages

Once an order has been shipped and handed over to the carrier with a valid tracking number, the delivery process is managed by the shipping carrier.

If a package is delayed, missing, or suspected to be lost, Work & Chill will assist the customer by opening a formal investigation or claim with the carrier. Refunds or replacements cannot be processed until the carrier provides an official resolution confirming the final status of the shipment.

If the tracking information shows that the package was delivered to the address provided at checkout, Work & Chill is not responsible for packages that are lost, stolen, misplaced, or removed after delivery.

Each case will be reviewed based on the carrier’s investigation and final determination.

Express Delivery Requests

If you require expedited shipping, please contact our Customer Service team at +52 477 881 0222 or email us at envios@workandchill.com to coordinate the fastest possible delivery option.