EXCHANGES AND REFUNDS

EXCHANGE AND RETURN POLICIES

Work and Chill does not refund money on a purchase.

Changes are subject to conditions and can only be related to the size and color of the purchased model.

To report any anomaly or defect with the product, you have 48 hours to notify by email (ventas@workandchill.com) or WhatsApp +524778810222 by sending photographic evidence and description of the conditions. (Does not apply if it has been intentionally handled, washed, embroidered, painted or faded).

To make a change, you have 5 business days after the delivery date to request it and notify it via email or WhatsApp to receive shipping instructions. Size changes are free, based on the model and color purchased, any other change (model or color) will generate a cost which must be covered by the applicant (the costs of the guide are the responsibility of the client: shipping and return) . The garment must be in optimal condition: no stains, unwashed and with tags. There are no changes in embroidered models. Once your request is received and the garment is in good condition, you will be followed up on any of the official communication channels.

We suggest you check your measurements in the size guide before placing your order so you can enjoy your purchase.