EXCHANGES AND REFUNDS

REFUND

Work and Chill does not refund money on a purchase. Customers can choose to exchange the product.

Refunds will only be processed if the reason for the return is due to a serious manufacturing defect in the garment, and will be made once it is received and audited by specialists to ensure that it has not been manipulated. The customer must send the item to the point of sale in the original condition it was received, without being used, altered or washed.

To report any anomaly or defect with the product, you have 48 hours to notify by email (ventas@workandchill.com) or WhatsApp (+1) 6027108652 sending photographic evidence and description of the conditions, after this time Work and Chill does not accept returns.

In case of return, Work and Chill does not take charge of shipping costs to the branch, only the cost of returning to the customer.

EXCHANGES

Exchanges are subject to conditions. Changes do not apply to sales of discounted products, final sale or embroidery.

To make a change, the customer has 5 business days after the delivery date to request it and notify it via email or WhatsApp to receive shipping instructions. Changes will generate a cost which must be covered by the applicant (package costs: shipping and return).

The garment must be in optimal condition: completely new, unwashed and with labels.

Once your request and garment are received, the conditions of the garment will be audited and verified. Work and Chill reserves the right not to change the piece.

If the change is approved, it will be followed up via email or WhatsApp, taking into account that the change may take days of production of the piece if it is not available in the warehouse.

Only one change can be made on an order, two or more are not allowed.

We suggest you check your measurements in the size guide before placing your order so you can enjoy your purchase.