PRIVACY AND COOKIES POLICY
1.Each time you use this website you will be under the application of the privacy and cookies policy in force at any time (hereinafter, the Privacy and Cookies Policy), and you should review this text to check that you are in accordance with it.
2. The personal data you provide us with are name, surname, telephone, e-mail, country, subject, topic, message, sections you are interested in and type of cell phone you have will be processed in a database under the responsibility of Gabriela Rueda S.A. de C.V. whose purposes are:
I. The development, fulfillment and execution of the contract of sale of the products you have purchased or any other contract between the two.
II. To fulfill obligations arising from our legal relationships that arise with you when you contact us to share your opinions, complaints and suggestions. Corporate information, and customer service.
III. To attend the requests you make to us.
IV. Likewise, within the relationship between you and us, it will be included to provide you with information about Work & Chill products as well as other brands and/or companies of Gabriela Rueda S.A. de C.V. (whose activities are related to the textile, finished clothing products, health, as well as any other complementary to the above, including the development and support of e-commerce activities), including, in relation to such products, sending commercial communications via email, phone calls, SMS messages and other electronic (according to the state of the art) or physical means of communication that are appropriate and relevant to meet the present purpose. You may change your preferences regarding the sending of such commercial communications by accessing the My Account section. You may unsubscribe through the Newsletter section or by contacting our customer service.
V. In the event that you provide us with personal data of third parties, you are responsible for having informed and obtained their consent to be provided for the purposes detailed below. In the case of having proceeded to the purchase of a product or the purchase of a gift card (hereinafter, merchandise), the personal data of third parties provided will be used only for (i) the management of the shipment or verification of receipt of the merchandise; (ii) fulfill the requests you make to us and, (iii) share with your acquaintances our products by email.
VI. If you choose to check the option to save your card, you expressly authorize us to process the data indicated as necessary for its activation and development. The CVV of the card is only used for the current purchase and will not be stored or further processed as part of your card data. The consent for the activation of this functionality allows your data to appear autocompleted in subsequent purchases, so it will not be necessary to enter your data in each new process, and it will be considered valid and in force for subsequent purchases. You will be able to modify your cards, as well as revoke your consent for the treatment, at any time through the Cards section of My Account. Gabriela Rueda S.A. de C.V. stores and transmits your card data according to the main international standards of confidentiality and security of credit and debit cards. The use of this functionality may require for security reasons the modification of your password. Remember that the security in the use of the web site also depends on the correct use and conservation of certain confidential passwords.
VII. Activate the necessary mechanisms in order to prevent and detect misuse of the Platform, for example, during the purchase and return process, as well as potential fraud against you and/or Us. If We consider that the transaction may be fraudulent or We detect abnormal behavior with indications of fraudulent use of our functionalities, products and services, this treatment may have consequences such as blocking the transaction or canceling your user account.
VIII. For billing purposes and to make available to you the tickets and invoices for purchases you have made on the Platform.
IX. To personalize the services we offer you and to make recommendations based on your interaction with Work & Chill on the Platform and the analysis of your user profile (for example, based on your purchase and browsing history). Also, to show you online advertising that you may see when you browse websites and apps, for example, on social networks. The advertising you see may be displayed randomly, but at other times it is advertising that may be related to your purchase history, preferences and browsing history.
If you are a user of social networks, we may provide those with which we collaborate with certain information so that they can show you Work & Chill ads and, in general, offer you or other similar users, advertising based on your profile in these social networks. If you would like information about the use of your data and the operation of advertisements on these social networks, we recommend that you review the information about your privacy on the social networks in which you participate.
In addition, we use your information to perform measurement and targeting analysis of the ads we show to users on some partner platforms. To do so, we collaborate with these third parties who provide us with the necessary technology (e.g., through cookies, pixels, SDKs) to use these services. Please note that while we do not provide personally identifiable information to these partners, we do communicate a unique identifier to them (e.g., the advertising identifier associated with the device, cookie identifier, etc.). If you would like more information about this, please review our Cookie Policy. Likewise, you can reset your advertising identifier or disable the personalization of ads on your device (if you have our App installed on an iOS device you can manage your preferences in Settings / Privacy / Advertising. If your device is Android, go to Settings / Google / Ads).
X. Data Enrichment: When we obtain your personal data from various sources, we may combine them in certain circumstances in order to improve our understanding of your needs and preferences in relation to our products and services (including for the purposes of analytics, generating usage profiles, marketing studies, quality surveys and improving interaction with our customers). We refer, for example, to the combination of information we may make if you have a registered account and, with the same email address as the one linked to your account, you make purchases as a guest; or to automatically collected information (such as IP addresses, MAC or metadata) that we may link to information you have provided to us directly through your activity on the Platform or in any of our stores (for example, information related to your purchases, whether in physical stores or in the online store, your preferences).
Gabriela Rueda S.A. de C.V., with address at Juan Alonso de Torres 2502, Col. Lomas del Campestre, C.P. 37150, León, Guanajuato, Mexico, as responsible for the database, undertakes to respect the confidentiality of your personal data and to guarantee the exercise of your rights of Access, Rectification, Cancellation and Opposition (ARCO rights), by sending a letter to the address indicated above to the attention of "Data Protection" for Mexico; or by sending an e-mail to datospersonales@workandchill.com. If necessary, we may request a copy of any of your official identification (INE, passport or other valid document that identifies you). In the event that you decide to exercise such ARCO rights and that as part of the personal data you have provided us with your e-mail address, we would be grateful if the aforementioned communication would specifically state this circumstance, indicating the e-mail address in respect of which the rights of access, rectification, cancellation and opposition are being exercised. Likewise, we kindly inform you that you, or your legal representative, may exercise any of the ARCO rights, as well as revoke your consent for the processing of your personal data at any time. In order for your request to proceed, it is essential to complete all the information listed below, which will be used to prove your identity, as stated in articles 32, 34 and 35 of the Federal Law for the Protection of Personal Data in Possession of Private Parties (LFPDPPP).
I. DATA OF THE OWNER: Full Name, Full Address, Telephone and E-mail (where the response to your request will be communicated to you).
II. REPRESENTATIVE INFORMATION (ONLY IF APPLICABLE): Full Name. In case of being the legal representative of the holder, you must attach the corresponding public instrument in original, or in its case, a power of attorney signed before two witnesses.
III. ARCO RIGHTS: Indicate the right(s) you wish to exercise: Access, Rectification, Cancellation and/or Opposition. You must also provide a description of the personal data with respect to which you are seeking to exercise the right(s) indicated above and/or any other comments that will help us to better serve your right.
IV. OTHER NECESSARY DOCUMENTATION: Please attach any documentation that you believe supports your request and will help us to process it appropriately. In particular, in the request for rectification of personal data (incorrect data, correct data and supporting document).
In the event that the information provided in your written request is erroneous or insufficient, or if the corresponding supporting documents are not provided, the Data Protection Department, within five (5) business days following receipt of your written request for rights, may require you to provide the elements or documents necessary to process it. You will have ten (10) business days to respond to the request, counted from the day after you have received it. If you do not respond within this period, the corresponding document will be considered as not submitted.
The Data Protection Department will inform you of the decision taken within a maximum period of twenty (20) business days from the date on which your letter was received in order that, if it is appropriate, to make the same effective within fifteen (15) business days after the response is communicated. The response will be given by the same means in which you sent us your request.
4. You may limit the use and/or disclosure of your personal data by sending your request to the Data Protection Department at datospersonales@workandchill.com for Mexico. The requirements to prove your identity, as well as the procedure to attend your request will be governed by the same criteria indicated in the previous section. If your request is successful, the Data Protection Department will register you in our internal exclusion list in order to stop you from receiving our promotions.
5. Gabriela Rueda S.A. de C.V. reserves the right, under its sole discretion, to change, modify, add or delete parts of this Privacy and Cookies Policy at any time. In such case, Gabriela Rueda S.A. de C.V. will indicate the date of the last version of the same through its publication in this web site.
6. In order to fulfill the purposes indicated in paragraph 2 above, it may be necessary to transfer the information you have provided to Gabriela Rueda S.A. de C.V. as well as to certain companies that are members of Gabriela Rueda S.A. de C.V. worldwide, so we understand that by registering and providing us with information through this Web site, you expressly authorize us to make such transfers to the mentioned companies belonging to Gabriela Rueda S.A. de C.V. to fulfill the necessary purpose(s) previously described or other those required by law or by the competent authorities, only transferring the necessary data in the cases legally foreseen.
7. The user (you) hereby warrants that the personal data provided is true and accurate and undertakes to notify any change or modification thereof. Any loss or damage caused to the site or the person responsible for the website or any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms shall be the sole responsibility of the user.
8. Information about Cookies: By accepting this Privacy and Cookies Policy you consent to the use of the cookies used on this website and described below.
What is a cookie?
A cookie is a small text file that a website places on your PC, phone or any other device, with information about your navigation on that site. Cookies are necessary to facilitate navigation and make it more user-friendly, and do not harm your computer. Although the general term "cookie" is used in this policy because it is the main method of storing information used by this website, the browser's "Local Storage" space is also used for the same purposes as cookies. In this sense, all the information included in this section is equally applicable to this "Local Storage".
What are cookies used for on this website?
Cookies are an essential part of how our website works. The main purpose of our cookies is to improve your browsing experience. For example, to remember your preferences (language, country, etc.) during navigation and on future visits. The information collected in cookies also allows us to improve the website, by estimating numbers and usage patterns, tailoring the website to individual user interests, speeding up searches, etc. Occasionally, if we have obtained your prior informed consent, we may use cookies, tags or other similar devices to obtain information that allows us to show you from our website, third party websites, or any other means, advertising based on the analysis of your browsing habits. What are cookies NOT used for on this website? We do not store sensitive personally identifiable information such as your address, password, credit or debit card information, etc., in the cookies we use.
Who uses the information stored in cookies?
The information stored in the cookies on our website is used exclusively by us, with the exception of those identified below as "third-party cookies", which are used and managed by external entities to provide us with services requested by us to improve our services and the user experience when browsing our website. The main services for which these "third party cookies" are used are to obtain access statistics and to guarantee the payment operations carried out.
How can I prevent the use of cookies on this website?
If you prefer to avoid the use of cookies on this site taking into account the above limitations you must, firstly, disable in your browser the use of cookies and, secondly, delete the cookies stored in your browser associated with this website. This possibility of avoiding the use of cookies can be carried out by you at any time.
How do I disable and delete the use of cookies?
To restrict, block or delete cookies from this website you can do so, at any time, by modifying the settings of your browser according to the guidelines below. Although the configuration of each browser is different, it is common for cookies to be configured in the "Preferences" or "Tools" menu. For more details on how to configure cookies in your browser, please consult the browser's "Help" menu.
What specific cookies does this website use and for what purposes?
Below is a table with the cookies, tags or other similar devices used by this website, along with information on the purpose, duration and management (own or by third parties) of each of them.
Technical and personalization cookies: identification and authentication, navigation, interface personalization, favorites ... |
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These cookies are used to identify the user during the session, prevent the user from having to repeat authentication processes on the web, speed up some processes on the website, remember selections made during the session or in subsequent accesses, remember the pages already visited, etc. |
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COOKIES |
PURPOSE |
DURATION |
MANAGEMENT |
User identification |
They are used to identify and authenticate the user. It also contains technical data of the user session, such as connection timeout, session identifier, etc. |
Session |
Own |
Session identification |
Identify the http session of the user. It is common in all web applications to identify requests from a user in a session. |
Session |
Own |
Navigation status |
It allows to identify in what state of navigation the user is (beginning of the session, first page, first access, state of a scroll, state of a vote, etc.). |
Session |
Own |
User selections |
They store the session values selected by the user such as the store, the language, the currency, the products, the size, etc. |
Session |
Own |
Favorites and latest selections |
It allows to remember the user's favorite selections (of stores, for example) or the last selections (of stores, products, consent to the installation of cookies, etc.) in subsequent accesses to the web. |
Persistent |
Own |
Shopping basket |
They store information about the mini shopping cart, as well as the user identification data associated with said shopping cart. |
Session |
Own |
Protocols |
Allows managing changes between domain (protocol) secure (https) and non-secure (http) |
Session |
Own |
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Navigation analysis cookies |
These cookies obtain generic information about the accesses of the users to the website (not to the content of the same) to later provide us with aggregated information of said accesses for statistical purposes. |
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COOKIES |
PURPOSE |
DURATION |
MANAGEMENT |
Origin (WC_GASource) |
It is used to know the origin of a user when arriving at a page of this website, for example, if he arrives at the product detail page from a list of products, from the search engine or from an external page. |
Persistent |
Own |
Google analytics (utma, utmb, utmc, utmv, utmz, _ga, etc) |
They allow the website to be monitored using the Google Analytics tool, which is a service provided by Google to obtain information on user access to websites. Some of the data saved for subsequent analysis are: number of times a user visits the web, dates of the first and last visit of the user, duration of visits, from which page the user accessed the web, which search engine he used. the user to get to the web or what link he clicked, from where in the world the user accessed, etc. The configuration of these cookies is predetermined by the service offered by Google Inc (a company located in the United States), so we suggest you consult the privacy page of Google Analytics, https://support.google.com/analytics/answer/6004245?hl=en, to obtain more information about the cookies it uses and how to disable them (taking into account that we are not responsible for the content or veracity of third-party websites). |
Persistent |
Third |
Conversion Pixel (related to advertising cookies on TWITTER) |
This pixel located on the order confirmation page, allows you to track your purchases through the traffic generated by Twitter. Tracked through the Twitter Ads platform (ad manager), the configuration of these cookies is determined by the service offered by Twitter Inc. For more information about the cookies it uses and how to disable them (taking into account that we are not responsible for the content or veracity of third-party websites), access this link: https://business.twitter.com/soulitions/online-conversion-tracking. |
Persistent (28 days) |
Third |
Conversion Pixel (related to advertising cookies on FACEBOOK) |
This pixel located on the order confirmation page, allows you to track your purchases through the traffic generated by Facebook. Tracked through the Facebook Ads platform (ad manager), the configuration of these cookies is determined by the service offered by Facebook Inc. For more information about the cookies it uses and how to disable them (taking into account that we are not responsible for the content or the veracity of third-party websites), access this link: https://www.facebook.com/business/a/online-sales/conversion-tracking. |
Persistent (28 days) |
Third |
Optimizely (optimizelySegments; optimizelyEndUserId optimizelyPendingLogEvents; optimizelyBuckets ...) |
Cookies identified with the domain optimizely.com or www.optimizely.com, They allow us to optimize appearance, sensations, messages and, in general, the purpose is to ensure that the user has a consistent browsing experience on our website, based on how our users use it. Some of the data that is saved for later analysis are: number of updates that the user has seen, information on visitor segments such as browser, campaign, type of mobile sources, and all defined custom segments, etc. The configuration of these cookies is predetermined by the service offered by our provider Optimizely, Inc. (a company based in the United States), so we suggest consulting their websitehttps://help.optimizely.com/hc/en- us / articles / 200040335, for more information about the cookies they use, as well as how to deactivate them through the following link https://www.optimizely.com/opt_out. Remember that we are not responsible for the content or accuracy of these third party websites. |
Persistent |
Third |
Newsletter Conversion Tag (related to the "Newsletter Campaign" cookie) |
This "tag", present on the order confirmation page, is only used if the user is subscribed to the Site's Newsletter and if a cookie for a specific campaign has been stored, whose name will begin with (cm.) . The Tag, in relation to the Newsletter Campaign Cookie, allows the analysis of the user's navigation on the website in order to obtain information on the results of the conversions of the users to the Newsletter campaigns. Some of the data used for browsing analysis are: user identification data and cost of the order placed, associated with the Newsletter campaign from which the user comes. The tag configuration and associated cookies are predetermined by the service offered by our service provider. |
Persistent |
Third |
Conversion pixels and SDK |
These tools allow you to track the user's browsing in order to benefit from measurement services through technology offered by third parties (for example, Facebook) and offer personalized advertising on these social networks and other web pages. like google. To learn more about this technology and how to disable it (taking into consideration that we are not responsible for the content or accuracy of third-party websites), continue reading: Information about these technologies: - Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences - Google: https://policies.google.com/technologies/ads?hl=es If you have our App installed and you do not want us to show you advertising, you can change your preferences on your mobile device by resetting your advertising identifier or disabling the customization of ads on your device: If you have the Massimo Dutti App installed on an IOS device, you can manage your preferences in Settings / Privacy / Advertising. If your device is Android, go to Settings / Google / Ads. |
Persistent |
Third |
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Purchase analysis cookies |
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These cookies allow the collection of information about the device from which the purchase is made on this website, in order to verify that said operations offer sufficient guarantees for customers. These cookies at no time include sensitive information, such as card data. |
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COOKIES |
PURPOSE |
DURATION |
MANAGEMENT |
Purchase device (thx_guid) |
It allows you to uniquely identify the device (PC, telephone, etc.) from which purchases are made on this website for subsequent analysis, in order to be able to offer our customers sufficient guarantees in purchasing operations. The information contained in this cookie is collected by an external company (Cybersource) to carry out such analyzes. |
Persistent |
Third |