DELIVERY POLICY
The estimated delivery time is 2–10 business days.
All delivery times are estimates only and may vary depending on product availability, courier performance, customs procedures, and other factors outside of Work & Chill’s control. If we are unable to deliver your order within the estimated timeframe, we will notify you as soon as possible to resolve the issue.
Once the order is placed, you will receive a confirmation email with the details of your purchase. Please verify all delivery information before completing payment, as orders cannot be modified once confirmed.
All orders are shipped from Mexico and processed based on item availability.
Shipping costs are calculated upon entering the delivery address and vary according to the destination country.
Customs and Import Duties
Any import duties, taxes, or customs charges applied in the destination country are the sole responsibility of the customer and must be paid directly upon delivery. Work & Chill has no control over these charges.
Responsibility for Delivery
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Once the courier confirms successful delivery to the address provided by the customer, responsibility for the package passes to the customer.
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Work & Chill is not responsible for packages that are lost, stolen, or delivered to incorrect addresses provided by the customer.
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Work & Chill is not responsible for shipping delays caused by customs, weather conditions, strikes, or any other events beyond our control.
Express Delivery Requests
If you require expedited shipping, please contact our Customer Service team at +52 477 881 0222 or email us at envios@workandchill.com to coordinate the fastest possible delivery option.