REFUND
Work and Chill does not refund money on a purchase. Customers can choose to exchange the product.
Refunds will only be processed if the reason for the return is due to a serious manufacturing defect in the garment, and will be made once it is received and audited by specialists to ensure that it has not been manipulated. The customer must send the item to the point of sale in the original condition it was received, without being used, altered or washed.
To report any anomaly or defect with the product, you have 48 hours to notify by email (ventas@workandchill.com) or WhatsApp (+1) 6027108652 sending photographic evidence and description of the conditions, after this time Work and Chill does not accept returns.
In case of return, Work and Chill does not take charge of shipping costs to the branch, only the cost of returning to the customer.
EXCHANGES
Exchanges are subject to conditions and do not apply to discounted products, final sale, or embroidered items.
To request an exchange, the customer has 5 business days after the delivery date to notify us via email or WhatsApp. Once the request is approved, the customer must send the item back using the shipping carrier of their choice.
The garment must be in optimal condition: completely new, unwashed, and with tags attached.
Once we receive and inspect the item to ensure it meets the exchange conditions, we will proceed with the exchange. If approved, a payment link will be sent to cover the cost of the exchange process and new shipping. Once the payment is completed, the replacement item will be shipped.
Only one exchange per order is allowed; multiple exchanges are not permitted.
If the requested item is not available in stock, the exchange may take additional production time.
We recommend reviewing the size guide before placing an order to ensure the best fit and avoid unnecessary exchanges.